Information Collection and Use
SoapNuts NZ (SmartRange Ltd) collects information from our customers in our onlineshop, and is the sole owner of this information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
You can browse our website and onlineshop at www.soapnuts.co.nz without registering. However, to enjoy all the services of www.soapnuts.co.nz, including checkout, access to your order history and a personalised address book, you must first complete the registration form.
We request information from you on our order form. Here we request you provide your contact information like name, invoice- and shipping address. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.
SoapNuts NZ (SmartRange Ltd) may occasionally contain links to other sites. Please be aware that SoapNuts NZ (SmartRange Ltd) is not responsible for the privacy practices and contents of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
You may choose to receive occasional email communications regarding our site, partner offers, special offers or services, products or newsletters. We will only send you these emails if you give us permission, and you may choose to stop receiving them at any time.
You will always have the opportunity to “opt-out” from receiving email communications from us. Opt-out information is provided with every marketing email.
Notification of Changes
The delivery cost of all international orders is calculated on a weight/region basis. The cost of delivery will be clearly displayed for your approval during the checkout process, prior to finalising your order. All international orders are sent by International Air. Delivery times vary depending on destination, but you should be getting your goods within 2-3 weeks.
Customs / Clearance charges (international orders only)
You may be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. SoapNuts NZ (SmartRange Ltd) have no control over these charges and cannot predict which customers or shipments will be subject to the charges. SoapNuts NZ (SmartRange Ltd) therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies. Customs and import regulations vary widely between countries. It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.
SoapNuts NZ (SmartRange Ltd) accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. SoapNuts NZ (SmartRange Ltd) accept no liability for any goods lost in transit outside New Zealand.