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Shipping & Returns

world_postSoapNuts NZ now ships products Worldwide! All orders must be deliverable to a valid postal address. If you would like to have your goods delivered to a Post Office Box, please check with us prior to ordering! We make every effort to get your order out as quickly as possible. Please allow up to 4 working days for delivery of your goods within New Zealand.

International Orders

The delivery cost of all international orders is calculated on a weight/region basis. The cost of delivery will be clearly displayed for your approval during the checkout process, prior to finalising your order. All international orders are sent by International Air. Delivery times vary depending on destination, but you should be getting your goods within 2-3 weeks.

Customs / Clearance charges (international orders only)

You may be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. SoapNuts NZ (SmartRange Ltd) have no control over these charges and cannot predict which customers or shipments will be subject to the charges. SoapNuts NZ (SmartRange Ltd) therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies. Customs and import regulations vary widely between countries. It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.

SoapNuts NZ (SmartRange Ltd) accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. SoapNuts NZ (SmartRange Ltd) accept no liability for any goods lost in transit outside New Zealand.

All prices on this website include 15% GST for NZ customers. International orders are excluded from NZ tax.

Our shipping rate is a flat rate of $7.00 (regardless of weight) - FREE SHIPPING for all orders over $99!
A surcharge for rural delivery applies.
To find out the total shipping costs for your order, please add the products into the shopping cart, click on "Estimate Shipping & Taxes", fill in the details and our system will automatically calculate the correct costs. 

Returns and Exchanges:

We believe our SoapNuts are of an excellent quality and we want our customers to enjoy using our products and come back for more!
If for any reason you are unhappy with your purchase or have any queries we want to hear from you so that we can make it right.

We will happily exchange or refund any product that was purchased through, if it is returned in its original packaging and condition, and accompanied by the invoice number, within 14 days of purchase. We will not be responsible for any shipping fees incurred for purposes of exchange unless the goods were faulty.

Refunds will be given at the discretion of SoapNuts NZ and as legally required.

If you are unsure of what product is best suited to meet your needs, or you have a curly question for us, please send us a quick email before you order and we will ensure you purchase the right product the first time.

address icon Unit11, 16 Paerangi Place, Tauranga 3110

phone icon Phone: 07 929 7117

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